Privacy Policy
Look, we're in the business of pouring resin, crafting timber, and making bloody good soap—not selling your personal data to weird internet shady-dealers. We respect your privacy as much as we respect a good, clean resin de-molding. Here’s the straight-up lowdown on how we handle your info:
What We Collect & Why
When you hang out on our site or buy something from us, we collect a few basic details so we can actually get your order to you:
-Your Name & Shipping Address: So our local courier mate (or we ourselves on a Whanganui drop-off run) knows whose door to knock on.
-Your Email Address: So we can flick you tracking numbers, sneak peek photos of your custom pours, or answer your messages.
-Your Phone Number: Just in case the courier gets lost, or we need to clarify something urgent about your order.
-Payment Info: Handled 100% securely through our payment processors. We never see or store your full credit card details on our workbench!
How We Use Your Info
We use your details for two main reasons:
-Fulfilling your order: Mixing, packing, and posting your goodies.
-Talking to you: Answering questions, sending order updates, or letting you know if something cool is happening at the workshop.
We will never sell, rent, trade, or spam your email address to third parties. Life is too short for junk mail.
Cookies (The Digital Kind, Sadly)
Our website uses basic cookies to remember what you put in your shopping cart while you browse. They’re just tiny bits of data that keep the site running smoothly so you don't lose your favorite resin piece mid-shop. You can turn them off in your browser settings anytime, though your cart might forget what it was doing!
Keeping Your Info Safe
We keep our digital site locked down tight with standard encryption, just like we keep our workshop tools tidy. Only the essential stuff needed to process your order is stored securely.
Your Rights (You're the Boss)
Want to know what info we have on file for you? Need us to update an old address? Want us to scrub your details off our system completely? Easy as. Just drop us a line through our contact page or email us, and we’ll sort it out straight away—no endless automated phone menus, just real humans.
